At Janam Mart, customer satisfaction is important to us. Please read our cancellation and refund policy carefully.

1. Order Cancellation

1. Orders can be cancelled before dispatch by contacting us as soon as possible.
2. Once an order has been shipped, cancellations may not be possible.

Janam Mart reserves the right to cancel orders due to:

1. Product unavailability
2. Pricing or listing errors
3. Suspected fraudulent transactions
4. Unforeseen circumstances

In such cases, a full refund will be issued if payment has been made.

2. Refund Eligibility

Refunds may be considered in cases of:

1. Wrong product received
2. Order cancelled before dispatch
3. Order not delivered due to our fault
4. Verified issues supported with relevant proof and reviewed by our team

Requests must be raised within 48 hours of delivery with supporting details for review.

3. Non-Refundable Situations

Refunds may not be applicable for:

1. Change of mind after delivery
2. Minor variations in product appearance or packaging
3. Issues reported without sufficient supporting information
4. Orders with incorrect address details provided by customer

4. Refund Process

1. Approved refunds will be processed to the original payment method.
2. Refunds may take 5–10 business days depending on bank/payment provider.

5. Return Conditions (If Applicable)

1. Product must be unused and in original packaging.
2. Return shipping charges may apply unless approved otherwise.

6. Contact Us

For cancellation or refund requests, contact:

Janam Mart

Email: [email protected]

Phone: +91 8667344353